Affiliate Program Terms

How to apply

When you register to join the programme, you must give us accurate and complete information. If any of your details change (such as your email address or payment details), please let us know straight away.

What happens after you apply

Once you accept these terms, your application will be reviewed. We'll let you know within 10 working days whether you've been accepted. (Working days means Monday to Friday, excluding bank holidays.) If you're accepted, we'll send you instructions on how to start promoting our courses and services. You won't receive a paper contract – these online terms form your agreement with us.

Why we might decline an application

We reserve the right to decline any application, and we don't have to tell you why. However, we'll usually decline if your website contains content that:

• Is unlawful, harmful, threatening, obscene, harassing, discriminatory, defamatory, or otherwise objectionable

• Promotes violence, terrorism, or criminal activity

• Is sexually explicit

• Infringes someone else's intellectual property rights (such as copyright or trademarks)

Your affiliate links

When you join the programme, you'll get access to your Affiliate Dashboard. This will contain:

• Special links (HTML code) that track customers who come from your website

• Graphics and images you can use

Rules for using our links and graphics

Please follow these rules carefully:

• Copy the HTML code exactly as it appears – don't change it. If you modify the code, we might not be able to track sales properly, which means you won't get paid commission

• Don't alter our graphics in any way without getting our written permission first

• Don't create your own graphics to link to our site – only use the ones we provide

• You can place our graphics throughout your website wherever you think appropriate, but please ask us first. We'll usually say yes, but we reserve the right to ask you to move or remove a link

• It's your responsibility to make sure all your links to our website keep working

You're responsible for maintaining and updating your own website. We're not responsible for your site's content, and you're not responsible for ours. However, your website must not contain anything that:

• Is unlawful, harmful, threatening, obscene, harassing, discriminatory, defamatory, or otherwise objectionable

• Promotes violence, terrorism, or criminal activity

• Is sexually explicit

• Infringes intellectual property rights

If either of us notices content on the other's website that breaks these rules, we must tell the other party in writing. The offending content must then be removed within 5 working days.

Keeping your information up to date

You're responsible for giving us accurate account information and keeping it up to date. This includes your contact details, payment details, tax information, and details about where and how you promote us. If you don't keep your information current, we may remove you from the programme and withhold any commission you're owed.

General rules

• Only create one affiliate account

• Act in good faith and only refer genuine customers

• Don't refer yourself – you won't earn commission on your own purchases

• Don't use the programme to refer companies you own or have a financial interest in

• Don't do anything that could cause us to lose revenue

• Don't encourage customers to use copyrighted material without proper licences

• Don't modify our graphics, logos, or marketing materials without written permission

• Don't use unethical marketing practices or spam techniques to get referrals

• Don't place ads on offensive, illegal, hateful, pornographic, or otherwise distasteful websites

• Always follow the law

If we detect a pattern of behaviour that violates these terms, we can suspend or close your account and cancel any commission payments owed to you.

Inappropriate advertising methods

You must not use any of these advertising methods:

• Spam emails or unauthorised posts in forums, newsgroups, or message boards

• Bidding on 'Grief Guides' keywords in pay-per-click advertising without our permission

• Using our website as the display URL in pay-per-click ads

• Using copyrighted content without permission

• Using traffic from 'pay to read', 'pay to click', pop-ups, or similar methods

• Offering cashback, rewards, coupons, or discounts without our permission

• Using our name or materials in a way that damages our reputation

• Using iframes or other technology to automatically place tracking cookies without an actual click

• Using link cloaking to hide where your traffic comes from

• Using domain names or branding that's confusingly similar to ours or infringes on other trademarks

We have the final say on whether an advertising method is appropriate. Using inappropriate methods may result in your account being suspended or closed and any outstanding commission being cancelled.

Commission rates

You'll earn commission on sales that come through your website. The commission rate is shown in your Affiliate Dashboard.

Direct referrals

A 'direct referral' means a customer who clicks from your website straight to ours and makes a purchase, without visiting any other affiliate sites in between.

Renewals

If a customer you referred renews their subscription at the end of the original term, you'll earn commission on that renewal too. However, if they cancel and then come back later to re-subscribe, different rules apply (see 'Returning customers' below).

Returning customers

We use cookies and tracking to identify customers who previously visited through your site. If these customers come back and make another purchase (that isn't a straightforward renewal), you may still earn commission – unless they came through another affiliate's link. However, this only applies for a limited time after their last direct visit from your site (the exact number of days is set in your account), or until they clear their cookies, whichever comes first.

When commission isn't paid

If we can't track where a customer came from, you won't receive commission for that sale.

When commission is calculated

We only calculate commission after we've received full payment from the customer. The sale will then show in your dashboard as 'pending' for a set number of days (to allow for our money-back guarantee period). After this period expires, the commission becomes payable.

Payment schedule

Commission is paid on the 20th of each month. You'll only be paid for subscriptions that have passed the money-back guarantee period. There's a minimum payout threshold (shown in your account). If your commission doesn't reach this amount, it will roll over to the next month.

How you'll be paid

Commission will be sent to the PayPal email address or bank account you provided when you registered. If you're an existing Grief Guides subscriber, you may receive part of your commission as free courses or account credits (up to the value of your subscription). Any remaining commission will be sent to your PayPal account.

Refunds

If a customer gets a refund (for any reason, including fraud), we may ask you to repay the related commission.

Tax

All commission is calculated after we've deducted any tax we're required to pay. However, you may still need to pay tax on your commission income. You're responsible for paying any tax due on commission you earn through this programme.

Changes to commission rates

We can change our commission rates at any time. If we do, we'll give you 10 working days' notice. During this notice period, you can choose to leave the programme. If you do leave, we'll pay you any commission owed, even if it's below the normal minimum payout threshold.

When you join the programme, we give you permission to use our logos and trade marks – but only for the purposes of being an affiliate. This permission is non-exclusive (meaning others can use them too) and can't be transferred to anyone else. If you want to use our trade marks for anything outside the affiliate programme, you must ask for our written permission first. We'll usually say yes if it's reasonable. Our trade marks remain our property. You don't gain any ownership rights by using them, and you can't challenge our ownership of them.

By joining the programme, you promise that:

• Your website doesn't and won't contain unlawful, harmful, threatening, obscene, harassing, discriminatory, defamatory, sexually explicit, or otherwise objectionable content

• Your website doesn't and won't promote violence, terrorism, or criminal activity

• Your website doesn't and won't infringe anyone's intellectual property rights

• Your website is and will remain functional and accessible (apart from reasonable downtime for maintenance)

• You've obtained all necessary permissions and approvals to fulfil your obligations under these terms

• These terms create legally binding obligations on you

• You won't mention us in any spam or unsolicited bulk email campaigns

Your liability to us

You agree to compensate us for any losses, damages, costs, or expenses (including legal fees) that we incur because of:

• A breach of any promise you've made about your website

• Claims that your website infringes someone's intellectual property rights (unless the problem was caused by following our instructions)

• Anything you or your employees do (or fail to do) whilst performing your obligations under these terms

Initial term

This agreement starts on the date you accept these terms and lasts for 12 months.

Renewal

After the initial 12 months, the agreement will automatically renew for another 12 months, and will keep renewing unless either of us ends it.

Ending the agreement early

Either of us can end this agreement by giving 10 working days' written notice if:

• The other party has seriously breached these terms and hasn't fixed the problem within 10 working days of being told about it

• The other party goes into liquidation, makes arrangements with creditors, has a receiver or administrator appointed, stops trading, or undergoes any similar process

Ending at renewal

Either of us can choose not to renew at the end of a 12-month term, for any reason. Just give 10 working days' written notice before the current term ends.

What happens when the agreement ends

When this agreement ends:

• You must remove all links to our website from your site

• Your permission to use our trade marks and logos ends

• If we ended the agreement because you seriously breached these terms, you'll forfeit any commission owed to you

Both of us must keep each other's confidential information private. We can only share it with employees who need to know it, and only if those employees are also bound to keep it confidential. This doesn't apply to information that:

• Was already public knowledge when it was shared

• Later becomes public knowledge through no fault of the person who received it

All confidential information remains the property of the party who shared it. When this agreement ends, each party must return (or destroy) all confidential information belonging to the other party, including information stored digitally.

Not enforcing our rights doesn't mean we've given them up

If we don't insist on you following these terms at a particular time, that doesn't mean we've given up our right to insist in the future.

Non-exclusive relationship

Both of us are free to work with other people or companies. You can be an affiliate for other businesses, and we can have other affiliates.

You can't transfer this agreement

You can't transfer your rights or obligations under this agreement to anyone else without our written permission. (We'll usually say yes if it's reasonable.)

Grief Guides Ltd. Studio Suite L Market Hall, Market Place Chesterfield, S40 1AR.
Phone number: +44 7593 790399

Created with

Welcome to Our Affiliate Programme

These terms and conditions explain how our Affiliate Programme works. By joining the programme, you're agreeing to follow these rules. We've tried to write them in plain English so they're easy to understand.

1. Who We Are and Who You Are

2. Joining the Programme

3. Company / Affiliate Relationship

4. How to Link to Our Website

5. Site Maintenance and Content

6. Your Responsibilities as an Affiliate

7. What You Can Promote

8. Displaying Our Pricing Information

9. How We Handle Orders

10. Tracking Affiliate Sales

11. Commission and Referral Fees

12. Using Our Trade Marks and Logos

13. Intellectual Property

14. Affiliate Warranties and Indemnity

15. Disclaimers

16. Our Liability To You

17. Term and Termination

18. Confidentiality

19. Circumstances Beyond Our Control

20. If Part of This Agreement Is Invalid

21. How to Contact Each Other

22. The Whole Agreement

23. General Provisions

24. Which Law Applies

Questions?